1. Return Eligibility

• Return window: Returns are accepted within 30 days of receiving your order.
• Condition of items: All returns must be unused, unopened, and in original packaging. Items that have been used, altered, or damaged may not be eligible for a return.
• Non-returnable items: The following items cannot be returned:
  • Custom-made or special-order items
  • Items that have been used or damaged (e.g., power tools, consumables)
  • Safety gear, personal protective equipment (PPE), or items that have been opened
  • Items purchased from a third-party retailer (not directly from us)

2. How to Request a Return

If you wish to return an item, please follow these steps:

1. Contact our customer support team at [Your Support Email] or use our [Return Portal Link] within 30 days of receiving your order to request a return.
2. Include the following information in your request:
   • Order number
   • The item(s) you wish to return
   • Reason for return
   • Photos of the item, if applicable (e.g., damage or defect)
3. You will receive a Return Authorization (RA) number and further instructions for returning the item(s).

3. Return Shipping Costs

• Return shipping: Customers are responsible for return shipping costs, except in cases of defective or incorrect items (see below).
• Return shipping method: Items should be returned using a trackable shipping service to ensure safe delivery. We recommend using insurance for higher-value tools or equipment to protect against damage or loss in transit. We are not responsible for items lost or damaged during return shipping.

4. Refunds and Exchanges

• Refunds: Once your return is processed and inspected, we will notify you via email. If the return is approved, the refund will be issued to your original payment method within 5–10 business days. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
• Exchanges: If you prefer an exchange for a different product, you will need to return the original item and place a new order for the desired item. Exchanges are subject to stock availability.

5. Damaged, Defective, or Incorrect Items

We take great care in packaging and shipping your order. However, if you receive an item that is damaged, defective, or incorrect, please contact us immediately at [Your Support Email] or [Phone Number] within 7 days of receiving your order.

• We will provide you with a prepaid return label and issue a full refund or send a replacement item at no additional cost.
• For items that are damaged in transit, please retain all packaging material and take photos of the damage. This will help us expedite the resolution process.

6. Cancellations

• Orders may be canceled within 24 hours of placing the order, provided the item has not already been shipped. Once an order has shipped, you will need to follow the return process to return the item after receiving it.

7. Contact Information

For any return-related inquiries or issues with your order, please reach out to our customer service team:

• Email: sales@urbantechindustrial.com
• Phone:229.261.9531
• Office Hours: 9AM-3Pm M-F

Important Notes:

• Restocking Fees: In some cases, a restocking fee may apply to certain items, such as large or heavy tools, that are returned due to customer error. This will be communicated in advance.
• Inspection: All returned items are subject to inspection upon receipt to ensure they meet the eligibility requirements for a return. We reserve the right to deny a return if the item does not meet these conditions.

We appreciate your business and strive to provide you with the best concrete tools and supplies available. Should you have any questions about this policy or need assistance, our team is here to help.